Privacy policy

Privacy Policy

Last Updated: January 11, 2026

momoincense operates this website, including all related information, content, features, tools, products, and services, to provide you (the customer) with a curated shopping experience (hereinafter referred to as the “Service”). momoincense is powered by Shopify, which enables us to provide the Service. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, shop, or interact with our Service. In case of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using the Service, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Information We Collect

When we refer to “personal information,” we mean information that can identify you or is reasonably linked to you. Personal information does not include anonymized or de-identified information that cannot reasonably identify you. Depending on how you use our Service, your location, and applicable laws, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact Information: Your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: Credit or debit card numbers, bank account information, payment details, transaction details, payment confirmations, and other payment-related information.

  • Account Information: Username, password, security questions, preferences, and general settings.

  • Transaction Information: Products you browse, add to cart, wishlist, purchase, return, exchange, or cancel, as well as historical transaction data.

  • Communication Records: Information you provide when contacting us, such as details submitted in customer support inquiries.

  • Device Information: Information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage Information: Information about your use of the Service, including how and when you access or browse the Service.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: When you create an account, access or use the Service, contact us, or otherwise provide personal information.

  • Automatically through the Service: When you use our products, services, or visit our website, including via cookies and similar technologies.

  • From our service providers: When we engage third parties to provide specific services, who may collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • To Provide, Customize, and Improve the Service: To fulfill our contractual obligations, process payments, ship orders, remember your preferences, send account notifications, handle returns or exchanges, manage your account, arrange delivery, facilitate product reviews, and provide a personalized shopping experience, including product recommendations.

  • Marketing and Advertising: To send you marketing and promotional communications via email, SMS, or mail, and to display targeted advertisements based on your past purchases, cart activity, or other interactions with our Service or other websites.

  • Security and Fraud Prevention: To verify accounts, provide a secure shopping experience, detect, investigate, and respond to fraudulent, illegal, or malicious activities, and maintain the safety of our Service.

  • To Contact You: To provide customer support, respond to inquiries, and maintain business relationships.

  • Legal Purposes: To comply with applicable laws or legal processes, respond to law enforcement or government requests, participate in investigations or litigation, and enforce our Terms of Service or policies.

How We Disclose Personal Information

We may disclose your personal information in certain circumstances, including:

  • To Shopify, vendors, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, shipping, and fulfillment).

  • To business and marketing partners for marketing purposes, including personalized advertising across websites. These partners may use your information according to their privacy policies. Depending on your jurisdiction, you may have the right to opt out of such sharing for targeted advertising.

  • When you instruct, request, or consent to disclosure to third parties (e.g., for product shipping or social media login features).

  • Within our affiliated companies or corporate group.

  • In connection with business transactions such as mergers or bankruptcies, to comply with legal obligations, enforce our policies, or protect our rights, services, users, or others.

Shopify’s Role

The Service is hosted by Shopify, which collects and processes personal information to provide and improve the Service. Information you submit may be shared with Shopify and third parties outside your country to provide and improve the Service. Shopify may also use data from your interactions with our store, other merchants, and Shopify to provide enhanced features. Shopify is responsible for processing your personal information in these cases and for responding to any rights requests related to such processing. For more information, visit the Shopify Privacy Policy.

Third-Party Websites and Links

Our Service may include links to third-party websites. We are not responsible for their privacy or security practices. Information you share on public or semi-public platforms may be visible to other users. Linking to these sites does not constitute endorsement.

Children’s Data

Our Service is not intended for children. We do not knowingly collect information from minors. If you discover your child has provided personal information, contact us to request deletion. To our knowledge, we do not share or sell personal information of children under 16.

Data Security and Retention

No security measure is completely secure. Information transmitted to us may not be secure. Retention of your personal information depends on factors such as account maintenance, providing the Service, legal obligations, dispute resolution, or enforcement of contracts and policies.

Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

  • Access/Information: Request access to your personal information.

  • Deletion: Request deletion of your personal information.

  • Correction: Request correction of inaccurate personal information.

  • Data Portability: In certain cases, request a copy of your personal information and its transfer to a third party.

  • Opt-Out or Marketing Preferences: Opt out of the sale or sharing of personal information or targeted advertising. Global Privacy Control signals may automatically apply based on your location.

  • Communication Preferences: Manage email subscriptions, including promotional emails.

You can exercise these rights through the Service or by contacting us. Shopify’s privacy portal provides additional tools and information. We will not discriminate for exercising these rights, but may verify your identity.

Complaints

If you object to how we process your personal information, you may contact us or file a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country. If transferred outside the EEA or UK, recognized data transfer mechanisms such as Standard Contractual Clauses will be used when required.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, legal requirements, or other operational reasons. We will post the updated policy on this website and update the “Last Updated” date.

Contact Information

If you have questions about our privacy practices or wish to exercise your rights, please contact us: